Terms of service

Last updated: October 28, 2026

These Terms of Service ("Terms") govern your access to and use of HERVYAN.COM and any related services, content, features, and communications offered under the HERVYAN brand. Throughout these Terms, "HERVYAN," "we," "us," and "our" refer to HERVYAN, based in Florida, USA, the owner and operator of HERVYAN.COM. Orders placed on HERVYAN.COM are paid through Shopify's secure checkout and fulfilled from the United States by our third-party fulfillment partners. By visiting the website, creating an account, registering a product, contacting us, or otherwise using the Services, you agree to these Terms and the policies incorporated into them. Do not use the Services if you do not agree to these Terms.

1. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to create an account or submit a request through the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

HERVYAN products are intended for lawful household use only.

2. Acceptable Use of the Website

You may not use our products or Services for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not:

  • Violate applicable laws or regulations
  • Infringe intellectual-property rights
  • Transmit malicious software
  • Attempt unauthorized access
  • Interfere with website operation
  • Use automated systems to scrape or misuse the Services
  • Submit false, misleading or fraudulent warranty, support or account information
  • Resell products in violation of an applicable reseller agreement

We may suspend or terminate access for violations of these Terms.

3. Product Safety

HERVYAN kitchen products must be used carefully, responsibly, and only for their intended household purposes.

Knives and cutting tools are sharp and may cause serious injury if mishandled.

Customers are responsible for:

  • Reading all warnings and care instructions
  • Keeping sharp products away from children
  • Using an appropriate cutting surface
  • Handling and storing products safely
  • Keeping products clean and dry
  • Avoiding use on unsuitable materials
  • Following appropriate protective and safety practices

Do not attempt to catch a falling knife or cutting tool.

HERVYAN is not responsible for injury or damage resulting from misuse, unsafe handling, improper storage, modification, neglect, failure to follow instructions, or use for an unintended purpose, except where liability cannot legally be excluded.

4. Product Information

We attempt to present product descriptions, specifications, dimensions, colors, images, and other information accurately. However:

  • Screen settings may affect color appearance
  • Handmade or natural materials may show reasonable variations
  • Packaging may change
  • Product improvements may occur
  • Minor differences may exist between photographs and delivered products

We do not guarantee that all descriptions, images, or other content are completely error-free.

Products bought from a seller other than HERVYAN.COM are subject to that seller's terms.

If a product you bought from HERVYAN.COM materially differs from its description, your remedy is governed by these Terms, our Shipping & Returns policy, our Limited Lifetime Warranty, and applicable law.

5. Orders and Payment

Orders placed on HERVYAN.COM are paid through Shopify's secure checkout. Payments are processed by Shopify and its payment partners; HERVYAN does not store full payment-card details.

Placing an order is an offer to buy. An order is accepted when it is confirmed by email. We may cancel an order in case of pricing errors, unavailable stock or suspected fraud, in which case any payment will be refunded.

Prices are shown in US dollars. Shipping, if any applies, and applicable taxes are shown at checkout before you pay.

We currently ship only within the United States. Standard shipping is free, and the delivery times shown in our Shipping & Returns policy are estimates, not guarantees.

A wishlist on this website is stored only on your own device and does not reserve inventory.

6. Returns, Refunds, Shipping, and Warranty

Returns, refunds, cancellations and delivery issues for orders placed on HERVYAN.COM are handled by HERVYAN as described in our Shipping & Returns policy.

Warranty requests for manufacturing defects are handled by HERVYAN and are governed by our Limited Lifetime Warranty policy.

The Limited Lifetime Warranty is subject to its stated terms, limitations, and exclusions.

No statement made by an unauthorized seller or third party may modify our warranty.

7. Accounts

You may be able to create an account. You are responsible for:

  • Providing accurate information
  • Maintaining credential confidentiality
  • Activity occurring through your account
  • Notifying us of unauthorized access

We may suspend or terminate accounts that are fraudulent, abusive, inactive, compromised, or used in violation of these Terms.

8. Intellectual Property

The Services and their content are owned by or licensed to HERVYAN and are protected by applicable intellectual-property laws. Protected content may include:

  • HERVYAN names and trademarks
  • Logos
  • Product designs
  • Packaging
  • Photographs
  • Videos
  • Graphics
  • Website design
  • Written content
  • Product descriptions
  • Software
  • Marketing materials

You may use the Services only for personal, non-commercial purposes unless we provide written permission.

You may not copy, reproduce, distribute, modify, publish, sell, license, reverse engineer, create derivative works from, or commercially exploit protected content without authorization.

9. Feedback and User Submissions

If you submit feedback, photographs, videos, suggestions, or other content, you represent that:

  • You own or control the necessary rights
  • The submission is accurate to the best of your knowledge
  • The submission does not violate the law
  • The submission does not infringe third-party rights
  • The submission is not deceptive, defamatory, obscene, threatening, or malicious
  • The submission does not contain malware or unauthorized advertising

You grant HERVYAN a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, display, distribute, and promote the submission in connection with HERVYAN's business, subject to applicable privacy law.

We are not obligated to publish, maintain, compensate, or respond to submissions. We may remove submitted content at our discretion.

10. Third-Party Services and Links

The Services may contain links or integrations involving third parties. Third-party services are governed by their own terms and policies.

HERVYAN does not control and is not responsible for third-party websites, marketplaces, payment processors, carriers, advertisements, content, or services.

Use of third-party services is at your own risk.

11. Prohibited Conduct

You may not:

  • Use the Services unlawfully
  • Commit or facilitate fraud
  • Submit false claims
  • Impersonate another person
  • Circumvent security
  • Collect information without authorization
  • Upload malicious code
  • Interfere with network or website operation
  • Abuse returns, refunds, promotions, or warranty programs
  • Purchase for unauthorized resale
  • Violate export, sanctions, or trade laws
  • Infringe intellectual-property or privacy rights
  • Use the Services to threaten, harass, or harm others

12. Disclaimer of Warranties

Except for the express Limited Lifetime Warranty and rights that cannot legally be excluded, the Services and products are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, HERVYAN disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Every defect will be corrected immediately
  • The Services will be free from harmful components
  • Product availability will remain constant
  • Information will always be complete or current

Some jurisdictions do not permit certain warranty exclusions, so parts of this section may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, HERVYAN and its affiliates, service providers, representatives, and personnel will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profits, revenue, data, goodwill, or business opportunity.

Where permitted, HERVYAN's total liability arising from a product or use of the Services will not exceed the amount paid for the specific product giving rise to the claim.

These limitations do not apply where liability cannot legally be limited, including certain claims involving fraud, intentional misconduct, or legally protected consumer rights.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless HERVYAN and its affiliates, representatives, service providers, and personnel from claims, losses, liabilities, and reasonable expenses arising from:

  • Your unlawful use of the Services
  • Your violation of these Terms
  • Your infringement of third-party rights
  • Your fraudulent or abusive conduct
  • Content you submit

This section does not require indemnification where prohibited by law.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that electronic communications and online transactions involve privacy and security risks.

16. Electronic Communications

You agree that we may communicate electronically concerning:

  • Warranty registration and warranty claims
  • Account activity
  • Security
  • Policy changes
  • Customer support
  • Marketing, where permitted

Electronic notices satisfy written-notice requirements where legally allowed.

17. Errors and Corrections

The Services may contain errors involving descriptions, specifications, availability, or other information.

We may correct errors and update information at any time, subject to applicable law. If a product is listed at an incorrect price, we may cancel the order and refund your payment.

18. Force Majeure

HERVYAN is not responsible for delay or failure caused by events outside its reasonable control, including:

  • Natural disasters
  • War
  • Terrorism
  • Civil unrest
  • Epidemics or pandemics
  • Labor disputes
  • Carrier disruptions
  • Supply shortages
  • Government actions
  • Customs delays
  • Utility or internet failures
  • Cyberattacks
  • Severe weather

19. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Mandatory consumer-protection laws applicable in your place of residence remain unaffected.

20. Dispute Resolution

Before initiating formal proceedings, you agree to contact HERVYAN and attempt to resolve the dispute informally. Please send a written dispute notice to: contact@hervyan.com.

The notice should include:

  • Your full name
  • Order number or proof of purchase, if applicable
  • Description of the dispute
  • Requested resolution

The parties will attempt in good faith to resolve the matter. Subject to applicable law, you and HERVYAN each agree that the state and federal courts located in Florida are the exclusive venue for any dispute arising out of these Terms or the Services, and you consent to personal jurisdiction in those courts.

Nothing in this section waives any non-waivable consumer-protection right that applies where you live, and nothing prevents you from bringing a claim in the small-claims court of your county of residence.

21. Severability

If any provision is found unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

22. No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

23. Assignment

You may not assign your rights or obligations under these Terms without written permission.

HERVYAN may assign its rights or obligations in connection with a merger, restructuring, financing, sale, transfer, or other business transaction, subject to applicable law.

24. Entire Agreement

These Terms, together with the Privacy Policy, the Shipping & Returns policy, and the Limited Lifetime Warranty, form the entire agreement concerning the Services.

25. Changes to These Terms

We may revise these Terms periodically. Updated Terms become effective when posted unless otherwise stated. Continued use of the Services after the effective date constitutes acceptance to the extent permitted by law.

26. Contact Information

Questions concerning these Terms may be directed to:

HERVYAN Customer Support
Operated by: HERVYAN, Florida, USA
Email: contact@hervyan.com
Website: HERVYAN.COM