Refund policy
Last updated: October 28, 2026
Products on HERVYAN.COM are sold by HERVYAN, Florida, USA.
Damaged, Wrong or Missing Items
If your order arrives damaged, wrong or incomplete, email contact@hervyan.com within 7 days of delivery with your order number and photos. We will send a replacement or a full refund at no cost to you.
Returns — 30 Days
You may return an item within 30 days of delivery, provided that:
- it is unused and in the same condition you received it;
- it is in its original packaging, with all parts and accessories (blade guard, safety & care card, contact card, presentation box).
Items that have been used, sharpened, damaged after delivery, or are missing parts or packaging cannot be returned.
How to Start a Return
Every return starts with an email. Write to contact@hervyan.com with your order number and the reason for the return. We will reply within 24 hours on business days with instructions. Please do not send items back without contacting us first — returns sent without our instructions may not be processed.
Return Shipping Cost
Return shipping is currently free. We will send you the shipping instructions.
Refunds
Once we receive and inspect the item, we will confirm by email. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take a little longer to show it.
Limited Lifetime Warranty
Every HERVYAN product purchased on HERVYAN.COM is covered against defects in materials and workmanship for the lifetime of the original purchaser.
The warranty does not cover normal wear, dulling, chips or breaks caused by misuse, dishwasher damage, improper sharpening or storage, or accidents.
To make a claim, email contact@hervyan.com with your order number and photos. If a defect is confirmed, we will repair or replace the item.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Contact
HERVYAN · Florida, USA · contact@hervyan.com